FAQ

Frequently Asked Questions

Airport Transportation

Transportation from Hewanorra International Airport is included in the package cost for all guests of Coconut Bay. If you’ve made your reservation directly, please email flight information to coconutbay@group-promotions.com and we will take care of arranging transfers. If your reservation was made through a travel agent or a tour operator, we will expect your arrival. When you arrive at the airport, you will collect your baggage, clear customs and then exit through the one main door. Once outside of the door, you will see our welcome kiosk with the Coconut Bay logo on it; simply walk up, check in with the representative and they will take care of your transportation to the hotel.

Alcoholic  Beverages

A large selection of premium brand alcoholic drinks, cooling cocktails and wine by the glass are all available. Heineken beer and the local beer ‘Piton’ is served on tap. Top shelf spirits, including Cognac, are available at an additional charge. The legal drinking age in St Lucia is 18.

Beach/pool Towels

There are towel huts around the resort. The three locations to pick up beach/pool towels are Harmony Bar, Blue Bar and Splash pool deck near lazy river.

Babysitting

The babysitting service is available from 5pm onwards. The cost for one child is US $12 per hour, for 2 – 3 children the cost is US $24 per hour. If you require babysitting services past 11pm, there is an additional charge of US $20 to cover the cost of the taxi cab for the staff member, as public transport is no longer available at this time. Babysitting services require reservations 24 hours in advance. St. Lucia VAT (sales tax) is not included and will apply to babysitting services.

Bedroom Amenities

  • Air Conditioning
  • Flat Screen Satellite TV
  • Ceiling Fan • Tiled Bedroom
  • Walk-in Shower
  • Coffee & Tea making facilities
  • Mini Refrigerator
  • Hair Dryer
  • Iron and board
  • Alarm Clock Radio

Cancellation Policy

Please refer to our Terms and Conditions page

Car Seats

Car seats are not a legal requirement in St Lucia, therefore they are not provided. Should you require the use of a car seat, guests may bring their own.

Check-In & Check-Out

Check-In starts at 3:00pm; Check-Out by 11am.

CocoLand Kids Club / CocoKidz

CocoLand and CocoKidz caters to children, from infants to teens, offering a variety of daily supervises activities. Activities include; exploring the pirate ship, splashing in the water playground, partaking in supervised games, arts and crafts, video games, or napping in our fully air conditioned catch-up quarters.

Hours of operation:

  • Infants & Toddlers (0-3 years) 9:30 am – 5:00pm (break for lunch)
  • Children (4-12 years) 9:30am – 9:00pm (break for lunch and dinner)

Currency

All prices at the resort are quoted in US Dollars and this currency is widely accepted throughout the island also. If you are going on any excursions, the resort team will be able to best advise you on the currency to take with you. Should you require EC Dollars then the reception team at resort will be able to exchange your currency for you. However this can only be changed from US Dollars to EC Dollars and will be done so at the rate of exchange of the day.

Day Passes

Day passes are available (subject to availability) for purchase and require reservations in advance. Costs are as follows:

  • Adults: US $125 per person
  • Teens (ages 13-17): US $68 per person
  • Kids (ages 3-12): US $56 per child

*Day Pass Rates include meals in buffet restaurant or beach grill, beverages and cocktails from operating bars, access to pools, entertainment, beach area and waterpark. Passes are valid for the hours of 10 am – 5 pm. Rooms are not included.

Deposit Policy

A pre authorization is required upon check in for incidental purposes. This is a US$200.00 security deposit and can be done via cash or Credit Card.

Kitesurfing

Within an hour of landing in St. Lucia, water sports enthusiasts can be flying on the ocean at Coconut Bay’s kitesurfing centre or Surf Shack where constant prevailing winds create one of the world’s best wind sport destinations. NOTE: Kitesurfing in St. Lucia is a seasonal sport and extra fees do apply for equipment rental and instruction. For more details regarding this exciting water sport at Coconut Bay, please visit the Kitesurfing Page.

Paintball

Our paintball facility is available to all resort guests, 13 years of age or older. Paintball packages start from US $22. Please note operating hours will vary by season. Please visit the front desk in resort for more information or to schedule your match.

Pool Depths

  • Swim up pool: 0 entry, 2ft 6″, 3ft 9″
  • Lazy River: 3ft 9″
  • Pool next to lazy river: 4 ft 1″
  • Bottom pool – Slides: 3 ft 6″
  • Top pool / plunge pool – Slides: 4 ft
  • Main Pool: 3 ft 6″ Adult Pool: Front end – 2ft 6″, Back End – 3ft 6″

Restaurant Dress Code

For Coconut Walk Buffet Restaurant and Capri: Casual Caribbean; shorts and flip-flops are acceptable. Resort evening wear is the attire suggested for Silk and Calabash (a la carte restaurants.)

Acceptable attire includes:

  • For Gentlemen – sport slacks, khakis, jeans (no cut-offs), collared sport shirts, dress shoes
  • For Ladies – casual dresses, casual skirts or pants and blouses, summer dresses, capri pants, jeans (no cut-offs)

Not permitted in Silk and Calabash: shorts, gym shorts, t-shirts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men, sportswear or baseball hats.

SHOPPING

Coconut Bay offers two outlets for our guests to purchase souvenirs and sundries during their stay.

The resort Boutique is located on the second floor just up the stairs adjacent to Coconut Walk.
Hours are 9 am – 10 pm Daily Ext. 4020

The sundries shop, known as the Corner Store is located on the ground floor at the end of the lobby on the left.

Operating hours are 8 am – 10 pm Daily Ext 4022.
In addition, two days per week (Tuesdays & Saturdays) the resort allows local vendors to display their arts, crafts and souvenirs for guests to purchase.

STORING VALUABLES

Electronic safes are provided in every resort room to store valuables, passports, currency and small electronic devices.
Guests can follow instructions provided on each safe to set a unique PIN code for the duration of their stay.

Taxes & Tips

While taxes and gratuities are already included in our All-inclusive package, guests may choose to reward our staff additionally for prompt and exceptional service.

Voltage

The voltage of most electrical outlets on resort is 220/50 Hz – a British 3-pin plug will suffice. Whilst British 3-pin outlets are available in all rooms, there are some outlets which require an international adaptor. Therefore, dependent on how many devices you wish to power, you may wish to also bring along international adaptors.

Water Slides

All riders should be at least 48 inches tall in order to ride on their own, or they can ride with their parent.

What currency is best to bring to the resort?

All prices at the resort are quoted in US Dollars and this currency is widely accepted throughout the island also. If you are going on any excursions, the resort team will be able to best advise you on the currency to take with you. Should you require EC Dollars then the reception team at resort will be able to exchange your currency for you. However this can only be changed from US Dollars to EC Dollars and will be done so at the rate of exchange of the day.

WiFi Access

The resort offers FREE WiFi in the lobby area. WiFi is also available in the guest rooms at a charge of US $10 per day per device, or US $40 per 7 night stay per device. Computers are available in the internet café / business center for public use.

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